Politique de remboursement

Return and Refund Policy

Customer satisfaction is our priority. If you are not completely satisfied with your product, we are here to help. Below are the details on how to make a return.

1. Return Period

Customers have 30 days from the delivery date to return the product. After this period, unfortunately, we cannot offer a refund or exchange.

2. Conditions for Return

To have your return accepted, the item must meet the following requirements:

  • Be unused.
  • Include all original tags and accessories.
  • Be in its original packaging, undamaged.

3. Items Eligible for Return

All items can be returned as long as they meet the conditions mentioned above. We do not accept returns of products that are not in their original condition or that have been used.

4. How to Request a Return

To initiate the return process, contact us through one of the options below:

  • Email: Send a request to brozlly.geral@gmail.com with your order number and details about the reason for the return.
  • Website Chat: Use the chat option on our website to start the return process.

After contacting us, we will send detailed instructions, including the return address.

5. Refund

If your return is approved after inspection, the refund will be processed automatically. The amount will be credited directly to your account.

6. Return Shipping Costs

Customers are not responsible for return shipping costs. Once we receive and inspect your returned item, we will process your refund within business days. Refunds will be issued to the original payment method.

7. Exchanges

We only exchange products that arrive defective or damaged. If you received a defective product, contact us immediately through our support channels (email or website chat), including photos or videos that prove the issue.

8. Documents Required for Return

To make a return or request an exchange, you will need to provide proof of purchase.

9. Return Address

The return address will be provided during the return request process, which must be done via email or website chat.

10. Sale Items

Products purchased on sale or at a discount are eligible for return as long as they meet the return conditions (unused and with tags).

11. Defective or Damaged Products

If you receive a damaged or defective item, contact us immediately via email at brozlly.geral@gmail.com or through the website chat, including photos or videos that prove the defect. Our team will provide instructions on the exchange or return process.

12. Contact

If you have any questions or need more information about our return and refund policy, contact us through the following channels:

This policy ensures that both the company and customers are clear on their rights and responsibilities. It is designed to offer transparency while protecting your interests.